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Parking permits for people with disabilities

We issue parking permits to residents living with a disability as part of the Disabled Person's Parking Scheme that operates in Victoria.

Accessible Parking Permit Scheme

Mitchell Shire Council is currently transitioning to the new Accessible Parking Permit (APP) Scheme and online administration system. Our residents and organisations who require a new permit, or need to renew or replace a permit, will need to apply with the new application process.

The new APP Scheme will streamline the application process, making it easier, simpler and consistent across the state. The new permit also will better align with the COAG 2010 Australian Disability Parking Permit Scheme (ADPS).

Improvements to the Scheme include:

  • introduction of temporary permits for 6, 12 or 24 months
  • increased permit length, from 3 years to 5 years for individuals
  • introduction of a permanent disability classification, so reassessments are not required for some people’s future permit renewals
  • a new single and secure state-wide permit design that will reduce the misuse of permits
  • the inclusion of occupational therapists as assessors, in addition to GPs
  • Double Time (green permits) and permits for organisations will continue under the new scheme.

Applying for an accessible parking permit

Individual applicant - renewing or applying for a new permit

  1. Start your application online at accessibleparking.vic.gov.au.
  2. Upon completion you’ll receive an application reference number via SMS*.
  3. Take your reference number to your GP or occupational therapist.
  4. Your GP or occupational therapist will complete an online assessment and submit your application.
  5. Once submitted, we will review the application.
  6. If your application is successful, you’ll receive your permit in the mail.

*A paper-based version of the application is available if you don’t have access to a mobile phone or the internet. Please contact our customer service centre if you require a paper form.

Organisation - renewing or applying for a new permit

  1. Start your application online at accessibleparking.vic.gov.au
  2. Upon completion you’ll receive an application reference number via SMS and email.
  3. Council will review your application.
  4. If your application is successful, you’ll be notified via SMS or email. You will then be able to pick up your permit from one of our customer service centres.

Replacing an existing permit

  1. Start your application online at accessibleparking.vic.gov.au.
  2. Upon completion you’ll receive an application reference number via SMS*.
  3. Once submitted, we will review the application.
  4. If your application is successful, you’ll receive your permit in the mail.
  5. If your application is successful, you’ll be notified via SMS or email. You will then be able to pick up your permit from one of our customer service centres.

Damaged Permits

If your parking permit has become damaged, you can still use it as long as the permit number and expiry date are still readable.

If a replacement permit is required, please contact our Customer Service team on 03 5734 6200.

Accessible Parking Permit FAQs

Can I pick up the permit from the council?

When completing your application, you can choose to pick up your permit from our council customer service centres.

How long does it take to get a permit?

If you have chosen to receive your approved permit in the mail, it will arrive in approximately seven – 10 business days.

These times may vary depending on Australia Post demand.

Can I use a paper form instead?

A paper-based version of the application is available for people with no access to mobile phones or the internet. However, the online process provides a faster outcome.

A paper application is available from our council customer service centres.

Can I or my GP use old application forms to apply for a permit?

No. As part of disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners, to allow GPs and occupational therapists to assess mobility issues against the criteria. Some questions on old forms are no longer valid and do not align with the new scheme’s requirements.

I didn’t get a permit because I didn’t meet the eligibility criteria

If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition, you may seek a second opinion from a different GP or occupational therapist.

This is done by starting a new application, with the functional assessment undertaken by a different medical practitioner.

I received a double time permit when I wanted an Australian Disability Parking Permit

Permit type is determined by criteria assessment and not someone’s personal preference or request. An applicant’s mobility issue is the sole determent of permit type.

It is important to remember that there is a hierarchy of needs within disability parking. People who require extra space to get out of a vehicle or whose medical condition restricts walking to less than 100m are given priority.

If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition you may seek a second opinion from a different GP or occupational therapist.

This is done by starting a new application with the functional assessment undertaken by a different medical practitioner.

How do I dispute my disability parking permit outcome?

If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation of the basis of the eligibility of the criteria and scheme operation from VicRoads. You can contact VicRoads at acesssibleparking@roads.vic.gov.au. or phone 1300 965 677.

For more information on the Accessible Parking Permit Scheme, visit accessibleparking.vic.gov.au or call our customer service team on 03 5734 6200.

This page was last updated on 22 March 2021.