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Health and wellbeing

Family violence prevention and support

We are committed to preventing family violence in Mitchell Shire.

Family and domestic violence is any violent, threatening, coercive or controlling behaviour that occurs in current or past family, domestic or intimate relationships. Intimate partners, family members and non-family carers can perpetuate violence. Young people can also use violence or be victims of violence within their family.

Although domestic and family violence can happen to anyone, evidence shows that in most cases in Victoria, family violence is perpetrated by men against women.

Causes of family violence

We know a significant driver of family violence in our communities is gender inequality.

Gender inequality is the unequal distribution of power, resources and choices based on someone’s gender identity. These imbalances are reinforced by gender norms, stereotypes, attitudes and cultures that excuse violence and inequality.

Find more information on our commitment and actions to improve gender equality.

Family violence support services

Whatever your situation, if you or someone you know needs help, there is a wide range of family violence support services available.

If you are at risk


If English is not your first language, call Triple Zero (000) and tell them your language. They will connect with an interpreter.

If you are Deaf, hard of hearing or have difficulty being understood verbally, the National Relay Service can assist.

To contact this service call 000 any time or day or visit Police for more information.


The National Sexual Assault, Family and Domestic Violence Counselling Line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

To contact this free service call 1800 737 732 any time or day or visit 1800 respect for more information.


A national number that can help put you in contact with a crisis service in your state.

To contact this free service call 13 11 14 any time or day or visit Lifeline for more information.

The Orange Door

A free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care, wellbeing, and development of children.

To contact this service call 1800 634 245 between 9am and 5pm on weekdays, except public holidays. For more information visit Orange Door.

Location: 42/80 Bentinck Street, Wallan

Support services Mitchell Shire and surrounds

Primary Care Connect

Case Management services to assist victim survivors who experience current or recent intimate partner violence, working with adults who use family violence and Indigenous family Violence Support.

Call 03 5823 3200 or visit Primary Care Connect.

Nexus Primary Health

Family violence support for adults and children.

Call 1300 77 33 52 or visit Nexus Primary Health.

Family Care

Case Management - aims to reduce the risk associated with the person who chooses to use family violence.

Call 1800 663 107 or visit Family Care.

GV Centre Against Sexual Assault

Services for victims/survivors of sexual assault, their non-offending family members, partners and friends.

Call 1800 112 343 or visit GV Casa.

Support for women

Safe Steps Family Violence Response Centre

Victorian state-wide service providing telephone support, information, referral, safety planning and risk assessment for women and children experiencing family violence.

To contact this free service call 1800 015 188 any time or day or visit Safe Steps for more information.

Centre Against Sexual Assault Crisis Line

A state-wide confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

To contact this free service call 1800 806 292 any time or day or visit Sexual Assault Crisis Line for more information.

Marian Community/VincentCare

A family violence service for women and children experiencing family violence.

To contact this free service call 03 5821 9458 during business hours or 1800 015 188 after hours. You can visit Vincent Care for more information.

Support for families

Relationships Australia

Support groups and counselling on relationships, and for abusive and abused partners.

Call 1300 364 277 or visit Relationship Australia.

Support for men

Mensline Australia

Supports men who are dealing with family and relationship difficulties.

To contact this free service call 1300 78 99 78 any time or day or visit Mensline for more information.

Victims of Crime Helpline

For adult male victims of family violence and victims of violent crime.

To contact this service call 1800 819 817 between 8am and 11pm everyday, or text 0427 767 891. For more information visit Victims of Crime.

Men’s Referral Service

No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour.

Call 1300 766 491 or visit No to Violence.

Support for children and young people

Kids Helpline

Free, private and confidential, telephone and online counselling service for young people aged between 5 and 25.

To contact this free service call 1800 55 1800 any time or day or visit Kids Helpline for more information.

Australian Childhood Foundation

Free counselling for children and young people affected by abuse.

To contact this free service call 1800 176 453 any time or day or visit Australian Childhood Foundation for more information.

Child Protection

Free, for children and young people whose safety is at risk.

Call 13 12 78 or visit Child Protection.

The Bridge Youth Service

Free programs run by qualified supportive staff that can help young people improve their situation (referral required).

Call 03 5799 1298 for Seymour or 03 5799 1298 for Wallan. Alternatively, visit The Bridge Youth Service.

What’s OK at Home

A website for young people and their adult allies about family violence, why it happens, how to recognise it, and how to help others experiencing it.

Visit What's OK at Home.

Support for First Nations communities

Victorian Aboriginal Child Care Agency (VACCA)

Free state-wide support and drop in service for Aboriginal children and families.

Call 03 9287 8800 or visit VACCA.


Support and protection for First Nations people who are affected by family or domestic violence, are feeling overwhelmed or having difficulty coping or staying safe.

Call 03 5820 0000 or visit Rumbalara.

Yarning SafeNStrong

Telephone crisis line for Aboriginal people and families who need to have a yarn.

Free 24 hours a day, 7 days a week.

To contact this service call 1800 959 563 any time or day or visit Yarning SafeNStrong for more information.

Djirra Aboriginal Women Support Service

Telephone counselling service for Aboriginal women who are experiencing or have experienced family violence.

Call 1800 105 303 or visit Djirra Aboriginal Women Support Service.

Elizabeth Morgan House

Refuge accommodation and specialist family violence services to Aboriginal women and their children.

Call 03 9403 9400 or visit Elizabeth Morgan House.

Dardi Munwurro’s Brother to Brother

Telephone crisis support for Aboriginal men with family violence issues.

To contact this service call 1800 435 799 any time or day or visit Dardi Munwurro for more information.

VAHS (Victorian Aboriginal Health Service)  

First Nations free health service for Aboriginal people in crisis, children and women health services and multidisciplinary supports and referrals.

Call 03 9419 3000 or visit VAHS.

Support for people with disability

National Disability Abuse and Neglect Hotline

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

Call 03 9419 3000 or visit National Disability Hotline.

Women with Disabilities Victoria

Our Right to Safety and Respect video resource and guide, developed by and for women with disabilities about violence, abuse, safety and respect.

Visit Women with Disabilities Victoria.

Speak up and be safe

Communication toolkit and resources for people with communication difficulties, to assist individuals to identify and report abuse.

Visit Speak Up and Be Safe.

Multicultural support and support in your language

Translating and Interpreting Service

Free phone service to gain access to an interpreter in your own language.

To contact this service call 131 450 any time or day or visit Translating and Interpreting Service for more information.

InTouch - Multicultural Centre Against Family Violence

Free and confidential support services for migrant and refugee women.

Call 1800 755 988 or visit InTouch.

Multicultural Centre for Women's Health

Multilingual Library Catalogue for resources, including about family violence.

Visit Multicultural Centre for Women's Health.

Family Safety Pack – available in 46 languages

Information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage.

Visit Department of Social Service Family Safety Pack.

Family violence: what police do - multi-lingual fact sheets

Fact sheets about what Victoria Police do in response to family violence.

Visit Victoria Police.

Support for seniors

Seniors Rights Victoria

Free and confidential support services to support older Victorians experiencing abuse.

Call 1300 368 821 or visit Seniors Rights Victoria.

Support for LGBTIAQ+ communities

Rainbow Door

Rainbow Door provides free advice to LGBTIQ+ people and their friends and families.

Call 1800 729 367, text 0480 017 246 or visit Rainbow Door.


An after-hours, peer-to-peer support service run by volunteers in the LGBTIQ+ community. QLife is not a crisis support service. Peer supporters cannot provide counselling however they can provide referrals to LGBTIQ+ inclusive counselling services if needed.

Call 1800 184 527 or visit QLife.


Family violence counselling and support for any LGBTIQ+ person, their family or friends, who are affected by family violence.

Call 03 9663 6733 or visit Queerspace.

Thorne Harbour Health

Family violence counselling and case management services to LGBTIQ+ communities and Family Violence Flexible Support Packages for those who are considering leaving or have recently left a violent relationship.

Call 03 9865 6700 or visit Thorne Harbour Health.

Elizabeth Morgan House

Refuge accommodation and specialist family violence services. Lesbian, gay, bisexual, trans and gender diverse, non-binary, sistergirls, brotherboys, intersex and two spirit queer folk who identify as women or feel comfortable accessing a women’s service welcome.

Call 03 9403 9400 or visit Elizabeth Morgan House.

Prevention information

Our Watch

Our Watch is an independent, not for profit organisation established to raise awareness and engage the community in action to prevent violence against women and their children.

Visit Our Watch.


ANROWS is a national research organisation that aims to build evidence that will guide policy and practice aimed at addressing the high rates of domestic, family and sexual violence against women and their children.


Safe Schools Hub

The Safe Schools Hub is a one-stop shop for information and resources on safe school strategies to assist teachers and school leaders, students, parents, specialist professionals supporting students and pre-service teachers.

Visit Safe Schools Hub.

Family violence support services downloadable poster

This page was last updated on 22 August 2022.