Skip to main content
Phone problems
We're currently experiencing some problems with our main phone line with not all calls getting through. Thanks for your patience while we work to fix it. If you can't get through and need to contact us please visit our Contact Us page.
Contact us
Fire and other emergencies

Relief and recovery

Relief Centres

What is a Relief Centre?

Emergency Relief Centres provide support and essential needs to persons affected by an emergency. They are established on a short term basis where there is a need to provide food, shelter, registration, and associated emergency assistance for any given emergency.

Emergency Relief Centres are not ideal for pets and livestock and as you may be separated from them if you bring them. It is best that you include alternatives for your animals when planning for an emergency.

Locations

The location of a relief centre is only advertised to the community after all details of the emergency situation are known.

Location details will be broadcast in a variety of ways including:

The locations will be also advertised in:

  • warnings and advice messages on CFA and VicEmergency Facebook pages
  • warnings and advice on the VicEmergency website
  • in alerts from the VicEmergency app

See fire warnings and ratings for more information.

Red Cross provides a vital service in registering all those who report to an Emergency Relief Centre. They are also a valuable resource in providing food and other support as required. Where possible, the community is encouraged in the first instance to seek accommodation with family and friends, as this may be a better option during an emergency.

Recovery

A recovery centre may be opened after the immediate danger of an emergency has passed to provide information and referral to an emergency-affected community.