Council services and information
You’ll find on this page:
Information on changes to Council services and events as part of our response to Coronavirus and how we are supporting the provision of essential Council services.
We're encouraging people to avoid face-to-face contact if they can.
There are many ways you can help slow the spread and still access Council services. You can contact us by:
- Phone: 03 5734 6200
- Email: mitchell@mitchellshire.vic.gov.au
If you do need to visit us, please follow the physical distancing measures that are in place.
DO NOT visit if you are unwell, have returned from overseas recently, have had contact with someone who has returned from overseas recently or you are confirmed to have COVID-19 or are in close contact with someone who has.
If you are looking for support for your business during this time, please head to our COVID-19 (Coronavirus) Business Support page.
If you are looking for mental health resources, please visit Lifeline.
Council service summary
Information about Council service changes.
Last updated: 02 April at 1.15pm
| Service | Status | Other information |
|---|---|---|
| Animal pound and dangerous and wandering animals | Continuing | Stray animals will still be collected. Procedures in place to ensure social distance between residents and staff. |
| Animal registrations | Continuing | New registrations can be completed over the phone 5734 6200 or email mitchell@mitchellshire.vic.gov.au. Registration renewals due 10 April. Please phone if you are experiencing financial hardship. |
| Building and planning | Reduced services | Wallan service desk closed. Inspections and phone service still occurring. Online services available. |
| Citizenship ceremony | Cancelled | April citizenship ceremony cancelled. For questions regarding your citizenship please contact the Department of Home Affairs 131 881. |
| Council meetings | Continuing | Proceeding in Broadford Hall to enable social distancing. Requests to State Government for intervention to enable meetings to occur remotely. Livestreaming options being investigated. |
| Customer service centres | Closed | Centres closed. Phone and online open. Contact us on 03 5734 6200 with any enquires you may have about our services. You can also do many things online including payments and lodging an enquiry via our Report It tool: www.mitchellshire.vic.gov.au/reportit |
| Dog park | Open | Maintain social distancing. |
| Events | Cancelled | All events are cancelled including the April Citizenship Ceremony. |
| Greater Beveridge Community Centre | Reduced services | Maternal and child health and immunisation services open. TRY kindergartens closed from Friday 27 March for school term break, no community bookings. |
| Hall and venue hire | Closed | |
| Immunisation | Continuing | Extra precautions are in place. |
| Kindergartens | Closed | Closed in line with school arrangements. |
| Leisure centres (pools and gyms) and stadiums | Closed | Follow Mitchell Shire Leisure Services Facebook page for news and online programs. |
| Libraries | Closed | A range of e-resources available through our online portal on website. |
| Maternal and child health | Reduced services | Telephone consultation and short home visits or centre visits of no more than 15 minutes to be conducted. Your Maternal and Child Health nurse will call you on the morning of your appointment and arrange a time to contact you. Breastfeeding clinics will be via the phone. Please call 5734 6253 to let the Lactation Consultant know that you want assistance and she will contact you. Sleep and Settling will be via the phone 5734 6253. |
| Outdoor spaces | Open | Maintain social distancing. |
| Playgrounds, outdoor fitness equipment and BBQs | Closed | Closed due to the potential for the COVID-19 virus to spread by touching surfaces and to deter social gatherings. |
| Public health | Continuing | Some extra precautions in place. |
| Public toilets | Open | Extra cleaning underway. |
| Roads | Continuing | Some changes to crew rosters and numbers. |
| School crossings | Closed | Closed in line with school term. |
| Skate parks | Closed | Closed due to the potential for the COVID-19 virus to spread by touching surfaces and to deter social gatherings. |
| Visitor information centre | Closed | Closed until further notice. |
| Youth services | Closed | Youth room closed. Youth Week activities, school holiday program cancelled. Some phone outreach occurring. |
| Waste - kerbside | Continuing | Continue to put your kerbside bin out as usual. |
| Waste - resource recovery centres | Reduced services | Residents and local businesses only from Saturday 4 April. No e-waste collections. Seymour closed. Broadford (Mia Mia Road), open extended hours (10am-4pm, 6 days per week excluding Mondays). Pyalong and Wallan open normal hours. Extra precautions in place - stay in car to pay, cashless only, maintain safe distance, follow directions. |
This page was last updated on 3 April 2020.