Coronavirus (COVID-19)
Council services
You’ll find on this page:
Stage three restrictions are now in place in Mitchell Shire. While some of our face-to-face services are closed, rest assured, there are many other ways you can still access Council services.
You can contact us by:
- Phone: 03 5734 6200
- Email: mitchell@mitchellshire.vic.gov.au
If you are looking for support for your business during this time, please head to our COVID-19 (Coronavirus) Business Support page.
If you are looking for mental health resources, please visit the DHHS website or Lifeline.
Council Service Summary
Information about Council service changes is below.
Last updated: 3 August at 8pm
You can also view the latest information from the Victorian Government about restrictions which includes Frequently Asked Questions for common activities.
Please visit the business section of our website for details about what assistance and support is available for businesses in Mitchell Shire and to view our MitchellEats directory.
Stage 3 restrictions
Stage 3 restrictions are now in place in Mitchell Shire.
During these restrictions you must remain at home except for these four reasons:
- shopping for food and essential items
- to provide care giving or to seek medical treatment
- for exercise
- to work or study, if you cannot work or study from home.
This also means:
- you cannot have visitors to your home except for caregiving or compassionate reasons or receiving services
- you can no longer visit friends and family who live at another household, except to see your intimate partner, or for caregiving or compassionate reasons, or providing services.
Many Council services and facilities will need to close or return to online and phone service delivery. For those that remain open, we may ask for photographic identification showing your address before you can enter. Please do not visit a Council service if:
- you are unwell, even with only mild symptoms
- OR someone in your household is unwell, even with only mild symptoms
- OR you have received a positive COVID test and you have not been given the all clear
- OR someone in your household or a direct contact has received a positive COVID test and you have been told to self-isolate.
Animals
| Service | Status |
|---|---|
| Animal pound and dangerous and wandering animals | Stray animals will still be collected. Procedures in place for payments and to ensure social distance between residents and staff. |
| Animal registrations | New registrations can be completed over the phone 03 5734 6200 or email mitchell@mitchellshire.vic.gov.au. Registration renewals due 10 April. Please phone 03 5734 6200 if you are experiencing financial hardship. |
| Dog park | Open. Maintain social distancing. |
Building and planning services
| Service | Status |
|---|---|
| Building and planning | Wallan service desk closed. Inspections and phone service still occurring. Online services available. |
Business support
| Service | Status |
|---|---|
| Business support | Please visit the business section of our website for details about what assistance and support is available for businesses in Mitchell Shire and to check out our MitchellEats takeaway directory. |
Children and Families
| Service | Status |
|---|---|
| Immunisation | All immunisations operating as usual with some extra social distancing measures in place. |
| Kindergartens | Council run kindergartens open for Term 3. For Greater Beveridge and Seymour kindergartens, please contact the providers directly: Greater Beveridge (beveridge@try.org.au or 03 8545 9500); Seymour (info@kidsfirstaustralia.org.au or 03 9450 0900). |
| Maternal and child health | Telehealth appointments and short face-to-face centre appointments for babies 8 weeks and under. First time parent groups will continue online. Breastfeeding clinics will be by appointment. Sleep and settling program via telehealth. Supported Playgroups online. |
| School crossings | Operating in line with school term. |
| Youth services | Online programming plus phone and online outreach. |
Community Centres and Halls
| Service | Status |
|---|---|
| Greater Beveridge Community Centre | Immunisation services continuing at centre as well as some maternal and child health services. For Try Kindergartens please contact Try Australia beveridge@try.org.au or 03 8545 9500. |
| Hall and venue hire | Closed. |
| Visitor information centre | Closed. |
Customer and Library Services
| Service | Status |
|---|---|
| Customer service centres | Customer Service Centres closing at 5pm on Friday 17 July. Phone and online contact is still available. Contact us on 03 5734 6200 with any enquires you may have about our services. You can also do many things online including payments and lodging an enquiry via our Report It tool: www.mitchellshire.vic.gov.au/reportit. No VicRoads or other agency services except for Centrelink self-serve kiosk terminal. If you have an enquiry that you feel can only be done face-to-face, please give us a call to discuss. |
| Libraries | Closed. Access to eResources (eBooks, eAudio and eMagazines) and online activities will continue. |
| Sharps containers | Collection of new containers and drop off available at customer service centres. |
Events
| Service | Status |
|---|---|
| Council meetings | View meetings live on our website. Visit the meetings page of our website for details and agendas. |
| Community events | Closed. |
| Citizenship ceremony | For questions regarding your citizenship please contact the Department of Home Affairs 131 881. |
Leisure Services
| Service | Status |
|---|---|
| Indoor pools | Closed from 9 July. Currently open for lap swimming, water therapy and aqua classes. |
| Gyms | Closed from 9 July. Currently open |
| Change rooms | Closed from 9 July. Currently open |
| Stadiums | Closed from 9 July. |
Outdoor Spaces
| Service | Status |
|---|---|
| BBQs | Closed. |
| Open outdoor spaces | Closed. |
| Outdoor fitness equipment | Closed. |
| Playgrounds | Closed. |
| Skate parks | Closed. |
Public and Environmental Health
| Service | Status |
|---|---|
| Public health | Inspections and permits continuing with some extra social distancing measures in place. |
Roads, Parks and Capital Works
| Service | Status |
|---|---|
| Roads maintenance | Continuing with extra precautions in place |
| Parks and open space maintenance | Continuing with extra precautions in place |
| Capital works | Continuing with extra precautions in place |
| Cleaning public places | Extra cleaning in place |
Sports
| Service | Status |
|---|---|
| Community sport | Indoor sports centres including gyms, training facilities and pools will be closed. |
| Training and competition | Community sport training and competition cannot occur in Mitchell Shire. If you live in metropolitan Melbourne or Mitchell Shire you cannot participate in community sport elsewhere. |
| Outdoor sport facilities | Outdoor sport facilities will be closed, except for facilities where people can exercise with no more than one other person (or members of their household) while maintaining 1.5 metres distance. Equipment should not be shared, and communal facilities cannot open. |
| Personal training | Personal training outdoors can occur but with a limit of two participants plus the instructor. Equipment should not be shared, and you need to maintain a 1.5 metre distance. |
Visitor Information Centre, Seymour
| Service | Status |
|---|---|
| Visitor Information Centre | Closed. |
Youth Services
| Service | Status |
|---|---|
| Youth services | Youth room closed. Online and phone outreach continuing. Follow Mitchell Youth Services on Facebook for updates. |
Waste Services
| Service | Status |
|---|---|
| Kerbside collections | No change. Continue to put your kerbside bin out as usual. |
| Resource recovery centres | Open for residents only. Photo ID with address needed and will be checked. Essential waste only. Broadford (Mia Mia Road), open extended hours (10am-4pm, 6 days per week excluding Mondays). Pyalong, Seymour and Wallan open normal hours. Extra precautions in place - stay in your car to pay, cashless only, maintain a safe distance, follow directions. |
| Rural collections | If you're in isolation and need a temporary rural collection service, please contact us on 5734 6200 to discuss options. Fees apply. |
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This page was last updated on 17 July 2020.