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COVID-19 Coronavirus
Latest service changes: Resource recovery centres open for residents and local businesses (essential drop offs only).
View full list of service updates including previous announcements
Coronavirus (COVID-19)

Council services and information

Information on changes to Council services and events as part of our response to Coronavirus and how we are supporting the provision of essential Council services.

We're encouraging people to avoid face-to-face contact if they can.

There are many ways you can help slow the spread and still access Council services. You can contact us by:

If you do need to visit us, please follow the physical distancing measures that are in place.

DO NOT visit if you are unwell, have returned from overseas recently, have had contact with someone who has returned from overseas recently or you are confirmed to have COVID-19 or are in close contact with someone who has.

If you are looking for support for your business during this time, please head to our COVID-19 (Coronavirus) Business Support page.

If you are looking for mental health resources, please visit Lifeline.

Council service summary

Information about Council service changes.

Last updated: 02 April at 1.15pm

ServiceStatusOther information
Animal pound and dangerous and wandering animalsContinuingStray animals will still be collected. Procedures in place to ensure social distance between residents and staff.
Animal registrationsContinuingNew registrations can be completed over the phone 5734 6200 or email mitchell@mitchellshire.vic.gov.au. Registration renewals due 10 April. Please phone if you are experiencing financial hardship.
Building and planningReduced servicesWallan service desk closed. Inspections and phone service still occurring. Online services available.
Citizenship ceremonyCancelledApril citizenship ceremony cancelled. For questions regarding your citizenship please contact the Department of Home Affairs 131 881.
Council meetingsContinuingProceeding in Broadford Hall to enable social distancing. Requests to State Government for intervention to enable meetings to occur remotely. Livestreaming options being investigated.
Customer service centresClosedCentres closed. Phone and online open. Contact us on 03 5734 6200 with any enquires you may have about our services. You can also do many things online including payments and lodging an enquiry via our Report It tool: www.mitchellshire.vic.gov.au/reportit
Dog parkOpenMaintain social distancing.
EventsCancelledAll events are cancelled including the April Citizenship Ceremony.
Greater Beveridge Community CentreReduced servicesMaternal and child health and immunisation services open. TRY kindergartens closed from Friday 27 March for school term break, no community bookings.
Hall and venue hireClosed
ImmunisationContinuingExtra precautions are in place.
KindergartensClosedClosed in line with school arrangements.
Leisure centres (pools and gyms) and stadiumsClosedFollow Mitchell Shire Leisure Services Facebook page for news and online programs.
LibrariesClosedA range of e-resources available through our online portal on website.
Maternal and child healthReduced servicesTelephone consultation and short home visits or centre visits of no more than 15 minutes to be conducted. Your Maternal and Child Health nurse will call you on the morning of your appointment and arrange a time to contact you. Breastfeeding clinics will be via the phone. Please call 5734 6253 to let the Lactation Consultant know that you want assistance and she will contact you. Sleep and Settling will be via the phone 5734 6253.
Outdoor spacesOpenMaintain social distancing.
Playgrounds, outdoor fitness equipment and BBQsClosedClosed due to the potential for the COVID-19 virus to spread by touching surfaces and to deter social gatherings.
Public healthContinuingSome extra precautions in place.
Public toiletsOpenExtra cleaning underway.
RoadsContinuingSome changes to crew rosters and numbers.
School crossingsClosedClosed in line with school term.
Skate parksClosedClosed due to the potential for the COVID-19 virus to spread by touching surfaces and to deter social gatherings.
Visitor information centreClosedClosed until further notice.
Youth servicesClosedYouth room closed. Youth Week activities, school holiday program cancelled. Some phone outreach occurring.
Waste - kerbsideContinuingContinue to put your kerbside bin out as usual.
Waste - resource recovery centresReduced servicesResidents and local businesses only from Saturday 4 April. No e-waste collections. Seymour closed. Broadford (Mia Mia Road), open extended hours (10am-4pm, 6 days per week excluding Mondays). Pyalong and Wallan open normal hours. Extra precautions in place - stay in car to pay, cashless only, maintain safe distance, follow directions.

This page was last updated on 3 April 2020.