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Leisure Services FAQs

The health and wellbeing of our patrons and staff is extremely important and significant changes have been implemented to meet the new government restrictions. Mitchell Leisure Services will continue to monitor and review the operations of these classes to make sure they are operating in line with Victorian Government updates.

We take the health and wellbeing of our patrons and staff seriously and we have precautions in place to adhere to the latest advice from the Victorian Government. We will continue to review and revise how we operate our centres to remain in line with current advice.

We appreciate your patience and understanding as we navigate the reopening of our facilities through the next step of the easing of restrictions.

Group Fitness Classes

KLC term 4 2020
SSAC term 4 2020
Bookings are not required for group fitness classes or for the gymnasium. Classes are limited to 20 patrons and will be on a first-in basis through the centre. Bookings are still required for Aqua Aerobics classes and for the pool.

FAQs

Does Mitchell Leisure Services have a “COVID Safe Plan?”
Yes, there is a current COVID Safe Plan which can be viewed at the bottom of this page.

What services are open?
The indoor swimming pools and gymnasiums reopened on 28 October 2020.

Swimming lessons, Group Fitness Classes, Gym Assessments and Programs, Personal Training recommenced on Monday 23 November 2020.

Creche services will reopen in 2021.

How many patrons can attend Mitchell Leisure Services?
We can allow 100 patrons in the pool at one time, 20 in Group Fitness Classes and 60 in the gymnasium. We will be guided by the Victorian Government as to when we can increase our maximum capacity.

Can I use both Kilmore Leisure Centre and Seymour Sports and Aquatic Centre?
Patrons will need to select one facility to attend and are encouraged not to attend other locations. This is to assist with contact tracing should a facility need to close.

Do I have to wear a facemask?
Facemasks are required at the indoor facilities and are required at all times when you are not in the pool or doing strenuous exercise in the gymnasium.

Will my direct debit recommence again automatically?
When you make a booking for the gymnasium, your gym membership or lap swimming membership will automatically be reactivated. All families that have opted back in for swimming lessons will have their direct debits reactivated the week of 23 November when swimming lessons recommence.

Will changerooms and showers be available?
Yes, changerooms and showers will be accessible for people that have have booked a program or facility.

What happens if someone doesn’t adhere to social distancing rules?
The safety of our patrons and staff are our priority. Anyone not adhering to social distancing rules will be asked to leave the centre. Any abuse of our staff or patrons will not be tolerated.

What safety measures have Mitchell Leisure Services put in place?

  • masks are essential outside of the pool area for staff and patrons
  • capacity restrictions are strictly enforced.
  • installation of hands-free sanitising stations throughout the centre
  • social distancing markers
  • gym equipment moved to a minimum of 1.5m distance
  • gymnasium to be fully staffed to ensure surfaces are wiped down in between users
  • additional signage to keep patrons informed
  • removal of non-essential touchpoints
  • sanitised wipes and additional cleaning of surfaces
  • self-scanning for members
  • all shared equipment has been removed from the facility (pool noodles, kickboards, yoga mats etc)
  • air conditioning has been limited in use of recycled air
  • all users of the pool must sign in for contact tracing
  • no social gatherings within the facility.

What additional cleaning has been implemented?

Mitchell Leisure Services have dedicated staff to ensure that all touch points in the gymnasium are cleaned between use. Any shared equipment has also been removed.

Can I still use the centre if I have been unwell?

To keep everyone safe, we ask that you do not visit a centre if you have been feeling unwell or have been in contact with someone that has been unwell.

Opening Times

Monday to Thursday, 6am – 9pm

Friday, 6am – 7:30pm

Saturday to Sunday, 8am – 1pm

Public Holidays, 10am – 2pm

Sessions and bookings

Bookings are no longer required for use of the pool or gymnasium. Aqua classes still require bookings.

If you cannot attend your class, please return your ticket on the confirmation email sent via trybooking.com. There is no cancellation fee, but please be respectful of limited sessions and cancel your booking so that the space can be used by someone else.

Pool and Swimming Lessons

Do I need to book in to swim at the indoor pools?
No, bookings are no longer required.

How do I book in for Aqua Aerobics?
Aqua aerobics remains at a capacity of 20 patrons. Bookings for aqua aerobics can be as per the booking section above.

When will swimming lessons start again?
Swimming lessons recommenced the week of 23 November 2020.

Will my children/s lessons be at the same time as prior to closure due to COVID-19?
We have tried our best to accommodate all preferences that were submitted in the expression of interest survey, however we cannot guarantee that everyone will get their first preference or that class times will remain the same as they were before the program was paused.

Can my children swim before and/or after their lesson?
Yes. With the easing of restrictions, children can now swim at any time.

I want to book my children in to do swimming lessons who were not previously enrolled. How do I go about this?
Please call the centre for assistance on how to enrol your child.

How many parents/guardians are allowed to watch their children/s learn to swim lessons?
There is a strict 1 parent/guardian to child ratio within the facility.

Can I bring additional siblings into the centre to watch learn to swim lessons?
If there are no other alternatives that can be arranged, then siblings can attend. Due to current restrictions they will not be permitted into the pool.

Does the Watch Around Water Policy still apply?
Absolutely! Children under 5 years of age must have a parent/guardian within arm’s reach at all times. If there are siblings in the facility the watch around water rule applies to the accompanying children as well. Children between 5 - 10 years must have parent/guardian supervision where parents must remain vigilant of their child/ren at all times and not be on devices or reading

Can I do lap swimming whilst my children are in lessons or in the pool?
No. The Watch Around Water Policy still applies.

Gymnasium and Group Fitness

Do I need to book to use the Gymnasium?
No. The easing of restrictions does not require bookings to take place. Social distancing remains in place with only one member per 4m2 allowed. Capacities in each centre are capped at 60 patrons.

How do I book in for an assessment or a program to be written for the gymnasium?
Please call the centre to book your time with a personal trainer.

When will indoor Group Fitness lessons take place again?
The Group Fitness timetable launched on 23 November 2020. View the latest group fitness timetable.

Do I need to book for Group Fitness classes?
Bookings are not required. Classes are limited to 20 patrons and will be on a first in basis through the centre. Bookings will still be required for Aqua Aerobics.

When will there be more classes added to the Group Fitness timetable?
The timetable is currently running at a limited capacity and will be reviewed and adapted for the beginning Term 1.

How do I book in for Aqua Aerobics?
Aqua aerobics remains at a capacity of 20 patrons. Bookings for aqua aerobics can be as per the booking section above.

Creche

When will the creche reopen?
The creche will remain closed until 2021.

Stadium

When will the stadium reopen for casual shooting?
The stadium will reopen the week commencing Monday 30 November 2020.

I am a sporting association, how do I make a booking to use the stadium?
The association must complete the booking form attached and submit the completed form to leisure@mitchellshire.vic.gov.au. All sporting associations must also complete a COVID safe plan along with your booking application.

How will I know if my booking was successful?
Once the booking form and COVID safe plan is returned, we will make contact and confirm your booking request.

This page was last updated on 24 November 2020.