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Leisure Services FAQs

Mitchell Leisure Services is excited to announce that pools and gymnasiums will reopen on Wednesday 28 October 2020.

The health and wellbeing of our patrons and staff is extremely important and significant changes have been implemented to meet the new government restrictions. Mitchell Leisure Services will continue to monitor and review the operations of these classes to make sure they are operating in line with Victorian Government updates.

We take the health and wellbeing of our patrons and staff seriously and we have precautions in place to adhere to the latest advice from the Victorian Government. We will continue to review and revise how we operate our centres to remain in line with current advice.

We appreciate your patience and understanding as we navigate the reopening of our facilities through the next step of the easing of restrictions.

Initial Pool Availability Timetable (Prior to learn to swim lessons commencing)

Initial pool availability (until Learn To Swim begins)

Initial Pool Availability Timetable (Post learn to swim lessons commencing)

Pool availability (once Learn To Swim begins)

FAQs

Does Mitchell Leisure Services have a “COVID Safe Plan?”
Yes, there is a current COVID Safe Plan which can be viewed at the bottom of this page.

When will Mitchell Leisure Services Reopen?
The indoor swimming pools and gymnasiums will reopen at 6am on 28 October 2020.

I live in metro Victoria, can I use Mitchell Shire Leisure Services facilities?
No. There will be strict ID checking upon entry for casual visitors of the pool and new memberships.

How many patrons can attend Mitchell Leisure Services?
We can allow 20 patrons in the pool at one time and 10 in the gymnasium. We will be guided by the Victorian Government as to when we can increase our maximum capacity.

Who can attend Mitchell Leisure Services?
Casual visitors will be allowed within the pool however access to the gymnasium is strictly for members only, until capacity allowances increase.

Can I use both Kilmore Leisure Centre and Seymour Sports and Aquatic Centre?
Patrons will need to select one facility to attend and are encouraged not to attend other locations. This is to assist with contact tracing should a facility need to close.

Do I have to wear a facemask?
Facemasks are required to enter the facilities and are required at all times when you are not in the pool or doing strenuous exercise in the gymnasium. If you are not wearing a facemask, you will be asked to leave the facility.

When will aqua classes recommence?
Aqua classes will commence on Friday 30 October and run at both Kilmore Leisure Centre and Seymour Sports and Aquatic Centre from 8.30am – 9.15am on Monday, Wednesday and Friday’s until restrictions ease. You can book an aqua classes via the Kilmore Leisure Centre aqua class booking form and Seymour Sports and Aquatic Centre aqua class booking form.

Will my direct debit recommence again automatically?
When you make a booking for the gymnasium, your gym membership or lap swimming membership will automatically be reactivated. For Learn To Swim lessons; you will have the ability to opt in for lessons again via the swimming lesson opt in form.

Will changerooms and showers be available?
Yes, changerooms and showers will be accessible for people that have have booked a program or facility.

What happens if someone doesn’t adhere to social distancing rules?
The safety of our patrons and staff are our priority. Anyone not adhering to social distancing rules will be asked to leave the centre. Any abuse of our staff or patrons will not be tolerated.

What safety measures have Mitchell Leisure Services put in place?

  • masks are essential outside of the pool area for staff and patrons
  • capacity restrictions are strictly enforced.
  • installation of hands-free sanitising stations throughout the centre
  • social distancing markers
  • gym equipment moved to a minimum of 1.5m distance
  • gymnasium to be fully staffed to ensure surfaces are wiped down in between users
  • additional signage to keep patrons informed
  • removal of non-essential touchpoints
  • sanitised wipes and additional cleaning of surfaces
  • self-scanning for members
  • all shared equipment has been removed from the facility (pool noodles, kickboards, yoga mats etc)
  • air conditioning has been limited in use o f recycled air
  • all users of the pool must sign in for contact tracing
  • casual usage of the pool must show ID upon entry to show proof of regional residency
  • new members must show proof of ID
  • cashless transactions
  • no social gatherings within the facility

What additional cleaning has been implemented?
Mitchell Leisure Services have dedicated staff to ensure that all touch points in the gymnasium are cleaned between use. The team have allowed for adequate cleaning time in between sessions to ensure all touchpoints and toilets have been cleaned. Any shared equipment has also been removed.

Can I still use the centre if I have been unwell?
To keep everyone safe, we ask that you do not visit a centre if you have been feeling unwell or have been in contact with someone that has been unwell.

When will swimming lessons start again?
We are currently rebuilding the learn to swim program and ask that all current members and any new enquiries for learn to swim please complete the following survey. The team will be in contact shortly to let you know what times and days are available for you to book yourself or your children in.

How will I know when learn to swim lessons will recommence?
Once a confirmation date is set based on DHHS, industry bodies and Council; a text message and email survey will be sent in the coming days asking if you wish to recommence lessons again. Social media will also be updated regularly on the Mitchell Shire Leisure Services Facebook page.

I want to book my children in to do swimmings lessons who were not previously enrolled. How do I go about this?
Please add your expression of interest here.

Will my children/s lessons be at the same time as prior to closure due to COVID-19?
Not necessarily. Communication will come in the near future based on your preferences on the member survey conducted.

Can my children swim before and/or after their lesson?
No. Children can only be in the pool during their lesson and you must exit the facility immediately afterwards so that the next group can enter.

How many parents/guardians are allowed to watch their children/s learn to swim lessons?
There is a strict 1 parent/guardian to child ratio within the facility.

Can I bring additional siblings into the centre to watch learn to swim lessons?

If there are no other alternatives that can be arranged, then siblings can attend. However they will not be permitted into the pool.

Does the Watch Around Water Policy still apply?

Absolutely! Children under 5 years of age must have a parent/guardian within arm’s reach at all times. If there are siblings in the facility the watch around water rule applies to the accompanying children as well. Children between 5 - 10 years must have parent/guardian supervision where parents must remain vigilant of their child/ren at all times and not be on devices or reading

Can I do lap swimming whilst my children are in lessons or in the pool?
No. The Watch Around Water Policy still applies.

Will the kiosk be available?
Not initially. All stock was donated to the Broadford Living and Learning Centre foodbank during the closure period. The kiosk will reopen with minimum stock.

When will the Outdoor Pools reopen?

The season recommences at this stage on the first weekend in December.

When will indoor group fitness lessons take place again?
We are working with the team to redevelop a COVID safe group fitness timetable.

Will the creche be reopen?
Not initially. We are working with DHHS to make sure that our facilities are safe and compliant regarding shared toys within the facility.

Stadium access
We are being guided by the State Government in relation to non contact indoor sport, and the stadium will initially remained closed.

The following services/amenities will initially remained closed:

  • Indoor sports stadium
  • Crèche
  • Swim school
  • Tables and chairs have been removed


PLEASE NOTE:
all property left behind will be binned for safety. Mitchell Leisure Services cannot hold any lost property.

Opening Times

Initial Opening Times and Information

Monday to Friday, 6am – 8pm

Saturday to Sunday, 8am – 1pm

Public Holidays, 10am – 2pm
*Please note our reduced operating hours. Bookings apply.

Sessions and bookings

Please read the following important information regarding sessions.

  • All casual swim sessions are charged at our normal rate of $6.60 per session, or $5.00 with a valid concession.
  • Bookings are ESSENTIAL for everyone attending the centre.
  • Walk-ins are not permitted.
  • Sessions are booked on the hour and allow for 1 hour within the facility.
  • Kilmore Pool Bookings are located here
  • Seymour Sports and Aquatic Centre Pool Bookings are located here
  • Kilmore Gym Bookings are located here
  • Seymour Sports and Aquatic Centre Gym Bookings are located here
  • Kilmore Aqua Classes are located here
  • Seymour Sports and Aquatic Centre Aqua Classes are located here

Cancellations

If you cannot attend, please return your ticket on the confirmation email sent via trybooking.com. There is no cancellation fee, but please be respectful of limited sessions and cancel your booking so that the space can be used by someone else.

If you don’t attend a session without cancelling, any remaining bookings for the week will be cancelled.

Access to the centres

  • You will be allowed access to the centre 5 minutes prior to your booked session
  • All sessions are allocated for up 1 hour with the exemption of aqua classes

Memberships

Will my direct debit recommence again automatically?
When you make a booking for the gymnasium, your gym membership or lap swimming membership will automatically be reactivated. For learn to swim lessons; you will have the ability to opt in for lessons again via the swimming lesson opt in form

How do I become a member?
All new memberships will only be permitted within the centre with proof of ID of a regional residency.

This page was last updated on 27 October 2020.