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Leisure news and COVID FAQs

The health and wellbeing of our patrons and staff is extremely important. We've made some changes to meet COVID safe requirements. We will continue to monitor and review these changes as the COVID safe settings are updated.

We appreciate your patience and understanding as we navigate the re-opening of our facilities through the next steps in the roadmap to re-opening.

What services are open?

Council indoor swimming pools and gymnasiums will reopen on Monday 18 October 2021.

The following remain closed until restrictions ease further:

  • Swimming lessons
  • Group fitness classes
  • Gym assessments
  • Programs and personal training
  • Creche
  • Seymour Sports and Aquatic Centre stadium

Opening times

  • Monday to Thursday, 6am to 8pm
  • Friday, 6am to 7pm
  • Saturday to Sunday, 8am to 1pm
  • Public Holidays, 10am to 2pm

FAQs

Does Mitchell Leisure Services have a “COVID Safe Plan?”

Yes, there is a current COVID Safe Plan which can be viewed at the bottom of this page.

Do I need to book in to use the centre?

Yes. Bookings are essential for all services. Bookings can be made up to 7 days in advance.

How many patrons can attend Mitchell Leisure Services?

We can allow 20 patrons in the pool at one time and 10 in the gymnasium.

The Victorian Government will guide us on when we can increase our maximum capacity in line with the roadmap.

At this stage, it is anticipated that as of 5 November 2021, the easing of restrictions will allow 150 patrons within the centre.

Do I need to show proof of my license?

Yes. As Mitchell Shire Council sits on the border of metropolitan Melbourne, all patrons must show their drivers licence or proof of address to enter the facilities until restrictions ease for metropolitan Melbourne as well.

Do I have to scan in using a QR code?

Yes. All patrons must scan in on entry to the facilities each time they enter the building.

Do I have to wear a facemask?

Face masks are required to enter the facilities and are required at all times when you are not in the pool or doing strenuous exercise in the gymnasium.

Can I use both Kilmore Leisure Centre and Seymour Sports and Aquatic Centre?

Patrons are able to access both facilities.

Will my direct debit recommence again automatically?

No. We will only reactivate all memberships once the restrictions have eased and allowed more services to reopen.

How much will it cost to use the facilities?

$5.10 per person, per session

Will change rooms and showers be available?

No, change rooms and showers will remain closed. However, toilets will be available.

We encourage all patrons using the pool to come dressed in their bathers before entering the building. As patrons must exit the building immediately, please bring a robe or warm clothes.

What happens if someone doesn’t adhere to social distancing rules?

The safety of our patrons and staff is our priority.

Anyone not adhering to social distancing rules will be asked to leave the centre. Any abuse of our staff or patrons will not be tolerated.

What safety measures have Mitchell Leisure Services put in place?
  • masks are essential at all times for staff and patrons
  • capacity restrictions are strictly enforced
  • installation of hands-free sanitising stations throughout the centre
  • social distancing markers
  • gym equipment moved to a minimum of 1.5m distance
  • additional signage to keep patrons informed
  • removal of non-essential touchpoints
  • sanitised wipes and additional cleaning of surfaces
  • self-scanning for members
  • air conditioning has been limited in use of recycled air
  • all users of the pool must sign in for contact tracing
  • no social gatherings within the facility
What additional cleaning has been implemented?

Mitchell Leisure Services have a dedicated COVID Marshall to ensure that all touchpoints are cleaned between use.

Can I still use the centre if I have been unwell?

To keep everyone safe, we ask that you do not visit a centre if you have been feeling unwell or have been in contact with someone unwell.

Pool and learn to swim lessons

Do I need to book in to swim at the indoor pools?

Yes, bookings are essential to use the pool.

Where do I go to book?

Please refer to the links below.

How do I book in for Aqua Aerobics?

Aqua aerobics remains at a capacity of 20 patrons. The link for bookings for aqua aerobics is below.

When will swimming lessons start again?

We anticipate swimming lessons will return with the next easing of restrictions. This is currently expected around 5 November 2021.

How will I know when learn to swim lessons will recommence?

We will contact families directly.

Can my children swim before and/or after their lesson?

No. Children can only be in the pool during their lesson and you must exit the facility immediately after, so the next group can enter.

I want to book my children in to do swimming lessons who were not previously enrolled. How do I go about this?

Please call your preferred centre and we will be able to assist.

How many parents/guardians are allowed to watch their children/s learn to swim lessons?

There is a strict 1 parent/guardian to child ratio within the facility.

Can I bring additional siblings into the centre to watch learn to swim lessons?

Where possible, we encourage only the student and one parent/guardian. If there are no other alternatives that can be arranged, then siblings can attend.

Does the Watch Around Water Policy still apply?

Yes.

Children under 5 years of age must have a parent/guardian within arm’s reach at all times.

If there are siblings in the facility, the watch around water rule applies to the accompanying children.

Children between 5 - 10 years of age must have parent/guardian supervision where parents must actively watch their children at all times and not be on devices or reading.

Can I do lap swimming while my children are in lessons or in the pool?

No. The Watch Around Water Policy still applies.

Gymnasium and group fitness

Do I need to book to use the gymnasium?

Yes. The gymnasium is capped at a limit of 10 patrons.

How do I book in for the gymnasium?

The link for bookings for the gymnasium can be found below.

Can I get an assessment or program written?

We are not currently taking appointments at the centres. We anticipate this will return with the next easing of restrictions. This is currently expected around 5 November 2021.

When will indoor group fitness lessons take place again?

Aqua aerobics is open with a cap of 20 patrons. We anticipate other group fitness will return with the next easing of restrictions. This is currently expected around 5 November 2021.

How do I book in for Aqua Aerobics?

Aqua aerobics remains at a capacity of 20 patrons. The link for bookings for aqua aerobics can be found below.

Creche

When will the creche reopen?

We anticipate the creche will reopen with the next easing of restrictions. This is currently expected around 5 November 2021.

Stadium

When will the stadium reopen for casual shooting?

We anticipate the stadium will reopen with the next easing of restrictions. This is currently expected around 5 November 2021.

Sessions, bookings and cost

Bookings are essential for the pool, gymnasium and aqua aerobics.

The doors will remain locked until 5 minutes prior to your booking.

Upon entry payment of $5.10 per person, per session will be processed.

Please read the following important information regarding sessions.

If you cannot attend, please return your ticket on the confirmation email sent by trybooking.com.

There is no cancellation fee, but please be respectful of limited sessions and cancel your booking so your space can be used by someone else.

This page was last updated on 14 October 2021.