Reporting a hazard on a Council road – how to do it and what happens next
Our community are our eyes and ears and from time to time they might come across a hazard on a Council-managed road, such as a tree blocking the road, a pothole or a missing sign.
So how do you go about reporting a hazard and what happens when you do?
The easiest way is to call Council’s Customer Service Centre 24-hours on (03) 5734 6200.
Your request will be logged in the system and prioritised as either an emergency or reactive inspection.
In accordance with Council’s Road Management Plan, Council aims to inspect and fix emergency issues, such as blocked roads, within eight hours and much sooner where possible. Follow up inspections are then scheduled within 10 working days.
Reactive inspections, such as potholes, line marking, blocked drains, grading requests and missing signs, are undertaken within 10 working days.
Council will contact the customer and let them know of the outcome, if requested.
If the hazard is not on a Council-managed road, Council will pass the report on to VicRoads or the relevant managing road authority.
Mitchell Shire Mayor Rhonda Sanderson said Council had a large road network to maintain, so it was helpful when the community reported any problems.
“We look after a 1383km road network which is a huge task, so it’s helpful when the community can be our eyes and ears and report a road maintenance problem so that we can investigate it as soon as possible,” Cr Sanderson said.
“Our road maintenance crews do a lot of proactive road inspections to try and identify and fix any problems before they arise. We have two full time staff who proactively inspect all of our roads and prioritise and inspect any road maintenance requests.
“But sometimes a community member might come across the problem before we do, so if they are reported to Council we can get on to investigating and fixing the problem.
“If these issues aren’t reported to Council it makes it difficult for us to repair them in a timely manner.” To read Council’s Road Management Plan or to find out which roads are managed by Council and which are managed by VicRoads, visit the Mitchell Shire Council Roads page.
This page was last updated on 24 January 2020.