Preparations underway for new library self-serve kiosks
Borrowing an item from the library is about to become quicker and easier than ever before, with preparations underway to install self-serve kiosks.
The self-serve kiosks will allow library members to scan and borrow their own items, as well as check their reservations, membership records and renew existing loans.
In addition to the familiar library barcodes, all items will now feature an electronic tag known as a Radio Frequency Identification tag, allowing multiple items to be borrowed at once without having to scan them individually.
The kiosks feature several language options and will be installed in all four council libraries – Broadford, Kilmore, Seymour and Wallan.
Importantly, the changes will free up staff for other library and customer service tasks and allow them to expand our growing range of library programs. Staff will be always on hand to help members use the kiosks.
Mitchell Shire Mayor Rhonda Sanderson said once installed, all items at the libraries would be borrowed via the self-serve kiosks.
“The new self-serve kiosks are easy-to-use and will make borrowing your favourite items so much faster,” Cr Sanderson said.
“People will no longer need to individually scan items, making the checking out process smoother and more efficient.
“We understand that this is quite a change, however our friendly staff members will always be there to help you - these self-serve kiosks are not replacing staff, they are simply helping our members have an even better library experience.
“The recent Community Satisfaction Survey demonstrated just how valued our libraries are and this is another initiative to make them even better for our residents.”
Training is underway, with installation across the four sites to begin shortly.
To use the new self-serve kiosks, people just need to bring their regular library card.
Staff will be available to assist library users when the kiosks are installed
This page was last updated on 21 November 2019.