welcome to mitchell shire council

Together with the community, creating a sustainable future

Customer Service Charter

Mitchell Shire Council is committed to providing a high level of customer service.

Our Customer Service Promise to You

Mitchell Shire Council aims to provide helpful friendly and efficient service to all of our customers. We believe it is the role of every Council employee to be committed to ensuring that our customers experience excellent levels of service and satisfaction. Council’s staff welcome the opportunity to assist you. The charter reflects our Council values, which are:

  • Innovation
  • Collaboration
  • Integrity
  • Excellence
  • Accountability

Complaints and Feedback

At Mitchell Shire Council we aim to give you a great experience every time you contact us. However we understand this doesn’t always happen. To help us improve our service, and your experience, we often rely on you, our customers, to let us know when we haven’t provided you with a great service.

Your feedback on our processes, decisions, service and staff is really important to us. We use feedback from you, positive or negative, to monitor and further enhance and improve our service for the benefit of all our customers.

Want to know more about our Complaints & Feedback process?

View or download our Complaints & Feedback policy.

File Downloads and Related Links
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Mitchell Shire Council 

Phone   (03) 5734 6200
Fax        (03) 5734 6222


Additional Ways
to Contact Us

Relay, Translation and Interpreting Services

Building and Planning Services

4A and 4B, 61 High Street, Wallan, Victoria, 3756

Ph: 03 5734 6200

Hours of Operation: 
9am - 5pm Mon to Fri

Broadford Customer Service Centre

113 High Street
Broadford Victoria 3658

Hours of Operation:
Monday: 8.30am – 5pm
Tuesday: 8.30am – 5pm
Wednesday: 8.30am – 5pm
Thursday: 8.30am – 5pm
Friday: 8.30am – 5pm
Saturday: Closed 

Kilmore Customer Service Centre

Kilmore Library
12 Sydney Street
Kilmore Victoria 3764

Hours of Operation:
Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 10am – 6pm
Friday: 9am – 5pm
Saturday: 9am – 12noon

Seymour Customer Service Centre

125 Anzac Avenue,
Seymour, Victoria, 3660

Hours of Operation:
Monday: 10am – 5pm
Tuesday: 10am – 6pm
Wednesday: 10am – 5pm
Thursday: 10am - 6pm
Friday: 10am – 5pm
Saturday: 9am – 12noon

Wallan Customer Service Centre

Wallan Library
Wellington Square
Wallan, Vic 3756

Hours of Operation:
Monday: 9am – 6pm
Tuesday: 10am – 6pm
Wednesday: 10am – 6pm
Thursday: 10am – 6pm
Friday: 9am – 6pm
Saturday: 9am – 12noon

Please note: Operating hours may vary over the Christmas and New Year holiday period. Please click here for more information.