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Potential security breach for PageUp recruitment software

*Updated 12 June 2018*

If you have applied for a job with Mitchell Shire Council since 1 July, some of your personal data may have been accessed by unauthorised persons following a security incident at PageUp, a third party supplier that provides the software which we use for recruitment. 

What happened?

On May 23, 2018, PageUp detected unusual activity on its IT infrastructure and immediately launched a forensic investigation. On May 28, 2018 their investigations revealed some indications that client data may have been compromised. Detailed forensic investigations have since confirmed that an unauthorised person gained access to PageUp systems. PageUp advises that there is no evidence that there is still an active threat, and the jobs website can continue to be used. However, Mitchell Shire Council has temporarily stopped processing applications through PageUp.

PageUp currently investigating a security incident where unauthorised person(s) accessed our system


What personal information may have been affected?

PageUp advises that the following information provided by applicants may have been affected:

  • Contact details including name, email address, physical address, and telephone number
  • Biographical details including gender, date of birth, and maiden name (if applicable), nationality, and whether the applicant was a local resident at the time of the application
  • Employment details at the time of the application including employment status, company and title.

PageUp also advises that the following data was not affected:

  • resumes
  • financial information
  • Australian tax file numbers
  • employment contracts

Should I update my password?

PageUp advises that passwords were protected using industry best practice techniques, and it is unlikely they have been affected.

However, as an added precaution, it is recommended that you update your password with PageUp and anywhere else that your password and email address have been used together. 


What personal information may have been affected?

If a job applicant included your contact details as a referee in their application, then this information may have been affected. PageUp advises that this data may include:

  • any contact information provided by the applicant to us such as name, job title, position, company, email address and telephone number.


We recommend viewing the following information from PageUp, the Office of the Australian Information Commissioner and IDCare, cyber security experts. 



We are in the process of contacting people who's details may have have been affected.

While there is no evidence of an active threat, we are taking this matter very seriously and have taken the decision to temporarily stop processing applications through the PageUp system.

We are in discussions with other local councils and government departments and agencies that use PageUp and will make a decision about whether to reinstate PageUp in due course.

In the meantime, we are using Seek to process job applications.

How do I apply for a job right now?

You can view our current job opportunities at This will link you to job listings, position descriptions and application details via Seek. 

Who can I contact for more information

Please contact our Human Resources team at or phone 5734 6200.