Support services for children and families

Resources and contacts for families with children under 18 years

Family Support Services


Crisis Numbers

Life Line 24 hours                                                                       13 11 14

Parent Line (8am – midnight 7 days per week)                              13 22 89

Maternal and Child Health Line 24 hours                                       13 22 29

Kids Help Line                                                                            1800 55 1800


Aboriginal Services   

Koolin Balit
Aims to identify health and wellbeing needs and develop a service model for the Aboriginal & Torres Strait Islander Communities living in the Lower Hume Primary Care Partnership (PCP) catchment.

Goranwarrabul House is a place that is dedicated to improving health and wellbeing needs for Aboriginal & Torres Strait Islander People.  It's a place where community can access culturally appropriate information and resources, and get to know other Aboriginal & Torres Strait Islander People living in their local areas.

Seymour Health (Seymour District Memorial Hospital)
Corner of Callen & Bretonneux Streets
Seymour, Vic 3660
Ph: (03) 5793 6100
www.seymourhealth.org.au/


Accommodation and Housing

Pathways
Pathways provides a range of support services and programs for disadvantaged and marginalised families, single adults, families experiencing financial difficulty or needing professional support, the homeless and those at risk of homelessness and families with multiple and complex needs.

The Salvation Army (Pathways)
12 Tallarook Street
Seymour, Vic 3660
Ph:  (03) 5735 2055
www.salvationarmy.org.au/pathways/
www.salvationarmy.org.au/Support-for-Families-at-Risk/

Rural Housing Network
The Rural Housing Network is a community housing agency providing assistance to people who are homeless or at risk of homelessness. The service includes financial assistance, transitional housing, advocacy and assistance with both public and private housing applications. The service is free and available to all Hume region residents.
12A Tallarook Street
Seymour, Vic, 3660
Ph: (03) 5735 2000
www.ruralhousing.com.au/


Advice, Counselling and Referral

Child FIRST
Child FIRST provides a single entry point into family services for children and their families. Children and families can be offered support, information, advice and referral to Family Services or other services.
Ph: 1300 854 944
www.dhs.vic.gov.au/family-services


Telephone Crisis and Counselling Services

Australian Breastfeeding Association
24 hour breastfeeding advice and support helpline
Ph: 1800 mum 2 mum; 1800 686 2 686
https://www.breastfeeding.asn.au/

Domestic Violence Resource Centre Victoria
Ph: 1800 RESPECT (737 732)
www.dvrcv.org.au/help-advice/mothers

Kids Help Line
24 hour counselling service for children and young people
Ph: 1800 55 1800
www.kidshelp.com.au/

Lifeline
24 hour crisis counselling service
Ph: 13 11 14
www.lifeline.org.au/

Maternal and Child Health Line
24 hour advice and support line
Ph: 132 229
www.education.vic.gov.au/mchline

Mensline Australia
A dedicated service for men with relationship and family concerns
Ph: 1300 789 978
www.mensline.org.au

Parentline Victoria
Information and advice service for parents and caregivers of children from birth to 18 years of age
Weekdays 8.00am – Midnight 7 days per week
Ph: 13 22 89
www.education.vic.gov.au/parentline

Post and Ante Natal Depression Association (PANDA)
Information and support for women experiencing or concerned about antenatal or postnatal mood disorders
Monday to Friday 10.00am – 5.00pm 
Ph: 1300 726 306
www.panda.org.au
For assistance after hours please call Lifeline, Parentline or the Maternal and Child Health Line

Telephone Interpreter Service
24 hour service
Ph: 131 450
www.tisnational.gov.au

Tenants Advice and Advocacy Service
Free call service
Ph: 1800 642 609

Safe Steps (Formerly Women’s Domestic Violence Crisis Service)
Staffed by women, you can call confidentially 24 hours a day, 7 days a week
Ph: 1800 015 188
www.safesteps.org.au

 Women’s Information and Referral Exchange (W.I.R.E)
Provides Victorian women with free and confidential support, information and referrals on any issues
Monday to Friday 9.00am – 5.00pm
Ph: 1300 134 130
www.wire.org.au


Children, Family and Parent Support Services

Autism Victoria
Provides information and advice for anyone wanting to find out more about autism spectrum disorders
Ph: (03) 9657 1600
Info Line – general assistance 1300 308 699
www.amaze.org.au

Berry Street
Berry Street offer an extensive range of services to children, young people, women and families with challenging and complex needs
52 Station Street
Seymour, Vic 3660
Ph: (03) 5799 0039
www.berrystreet.org.au

Early Childhood Intervention Service (ECIS)
Support children with a disability or developmental delay from birth to school entry and their families
16 Station Street
Seymour, Vic 3660
Ph: (03)5793 6400
Central Intake: 1800 627 391
www.education.vic.gov.au/ecis

FamilyCare
FamilyCare provides support and services to assist families experiencing challenging times to build on their strengths to enhance parent to child, partner to partner & sibling to sibling interactions
64 High Street
Seymour, Vic 3660
Ph: (03) 5735 4600
www.familycare.net.au

Positive Parenting Telephone Service
Positive Parenting Telephone Service offers a practical approach to raising children focusing on building strong families relationships, encouraging good behaviour and teaching new skills. This service is available to families with children aged from 2–10 years.
Ph: 1800 880 660
www.gatewaycommunityhealth.org.au/PositiveParenting

Scope
Scope provide disability services to enable each person to live as an empowered and equal citizen
34 Anzac Avenue
Seymour, Vic 3660
Ph: (03) 5799 0148

Hume Regional Office
66 Smythe Street
Benalla, Vic 3672
Ph: (03) 5762 7121
www.scopevic.org.au

The Bridge Youth Service
The Bridge Youth Service provides a range of programs and services to young people aged between 12 and 25 year
Moyle Street
Seymour, Vic 3660
Ph: (03) 5799 1298
www.thebridge.org.au


Child Protection and Family Violence Services

Child FIRST
Child FIRST provides a single entry point into family services for children and their families. Children and families can be offered support, information, advice and referral to Family Services or other services.
Ph: 1300 854 944
www.dhs.vic.gov.au/family-services

Department of Human Services Child Protection Service
Level 1, 8 – 10 Elizabeth Street
Seymour, Vic 3660
Ph: (03) 5771 1600

163 – 167 Welsford Street,
Shepparton, Vic 3660
Central Intake:      1800 650 227
www.dhs.vic.gov.au/child-protection

Child Protection after Hours Service
Monday to Friday outside normal business hours and weekends
Ph: 131 278

Relationships Australia
Offer specialist relationship services to enhance the lives of individuals, couples and families by helping them to build strong relationships
634 Wyndham St
Shepparton, Vic 3630
Ph: (03) 5820 7444
www.relationships.org.au


Health Services

Craigieburn Health Service
Craigieburn Health Service is an alternative to hospital-based services for many day procedures and outpatient visits.
274 - 304 Craigieburn Road 
Craigieburn, Vic 3064
Ph: (03) 8338 3000
www.nh.org.au/craigieburn-health-service

Dianella Community Health Inc.
Comprehensive primary care health centres providing a wide range of medical and allied health services.
35 Johnstone Street
Broadmeadows, Vic 3047
Ph: (03) 8345 5678
www.dianella.org.au/

Goulburn Valley Health
Goulburn Valley Health provides a range of acute, aged, primary health and community support services.
Services and programs include: Antenatal Care, Midwifery, Paediatric Unit, Family Planning and Women’s Health Clinic, Specialist Consulting Suite, Community Health Services, Social Work Services.
Graham Street
Shepparton, Vic 3630
Ph: (03) 5832 2450
www.gvhealth.org.au

Kilmore District Hospital
The Kilmore & District Hospital and Nursing Home provides comprehensive acute and aged care services.
Rutledge Street,
Kilmore, Vic 3764
Ph: (03) 5734 2000
www.kilmoredistricthospital.org.au

Nexus Primary Health
Nexus Primary Health provides a comprehensive primary care health service to the community whilst promoting health and wellbeing.
72 Ferguson Street
Broadford, Vic 3658
Ph: 1300 77 33 52
www.nexusprimaryhealth.org.au

Seymour Health
Seymour Health is a publicly funded hospital located in Seymour offering a range of medical, surgical, emergency and aged care services for public and private patients.
Services include: Specialist services, Midwifery and Obstetrics, Urgent Care Centre, Palliative Care, X-ray and Pathology, Mental Health, Needle and Syringe Program
Seymour Health (Seymour District Memorial Hospital)
Bretonneux Street
Seymour, Vic 3660
Ph: (03) 5793 6100
www.seymourhealth.org.au

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