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Customer service

Relay, translating and interpreting services

National Relay Service 133 677

If you have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for "03 5734 6200"
  • Speak and Listen users phone 1300 555 727 then ask for "03 5734 6200"
  • Internet relay users connect to the National Relay Service then ask for "03 5734 6200"

Translating and Interpreting Services 131 450

The Australian Government, through the Department of Immigration and Border Protection, provides a telephone translating and interpreting service (TIS) for people who do not speak English and for English speakers needing to communicate with them.

TIS is Australia's only national service, and is available to any person or organisation in Australia requiring interpreting services.

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call. Just call TIS on 131 450.

TIS can be used to call Mitchell Shire Council on 03 5734 6200 to help you obtain information in your language on issues such as rates, garbage collection and urban services.

This page was last updated on 5 March 2020.