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Community Satisfaction Survey

Name: SimpleGov
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Each year, Local Government Victoria (LGV) coordinates and auspices an annual Community Satisfaction Survey for Victorian councils. The results of core measures are included in Council’s Annual Report each year and on the State Government's Know Your Council website as part of the Local Government Performance Reporting Framework.

A telephone survey was conducted in February and March, with 400 Mitchell residents taking part from a range of age groups and locations.

We have provided a summary of our results below, and the full report is also available for download at the bottom of the page.

Core Measure	2016	2017	2018	2019	2020
Overall performance	42	48	54	55	52
Community consultation (and engagement)	42	47	53	53	52
Advocacy (lobbying)	40	45	48	50	49
Making community decisions	41	46	50	52	49
Sealed local roads	37	38	43	47	46
Customer service	60	63	70	70	68
Overall council direction	37	53	56	54	50

Service Area	2016	2017	2018	2019	2020
Customer service	60	63	70	70	68
Emergency and disaster management	-	-	67	69	63
Waste management	61	65	65	61	56
Family support services	-	-	63	66	60
Appearance of public areas	59	61	63	68	66
Recreational facilities	55	62	62	63	63
Community and cultural	-	-	59	60	57
Environmental sustainability	-	-	56	57	52
Informing the community	46	52	54	56	54
Consultation and engagement	42	47	53	53	52
Planning and building permits	-	-	51	50	49
Community decisions	41	46	50	53	49
Business and community development	-	-	50	54	-
Business support	-	-	-	-	58
Planning for population growth	39	44	50	47	48
Slashing and weed control	-	-	49	51	44
Tourism development	-	-	48	49	49
Lobbying (advocacy)	40	45	48	50	49
Unsealed roads	-	-	41	43	41

Download Survey Results

This page was last updated on 3 July 2020.

Community Satisfaction Survey

Download Survey Results

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