Community Satisfaction Survey
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Each year, Local Government Victoria (LGV) coordinates and auspices an annual Community Satisfaction Survey for Victorian councils. The results of core measures are included in Council’s Annual Report each year and on the State Government's Know Your Council website as part of the Local Government Performance Reporting Framework.
We have provided a summary of our results below. The full report is also available for download at the bottom of the page.
Satisfaction survey now calling
We've recently shifted from annual to quarterly interviews. National Field Services is currently conducting calls in Mitchell Shire for next year's Community Satisfaction Survey.
Calls will only come from a fixed line number, not a mobile phone.
The caller will always identify themselves and who they are working for.
They will ask some demographic details, but not personal details.
If you receive a call, please consider taking part.
Survey results
| Core Measure | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Overall performance | 48 | 54 | 55 | 52 | 53 |
| Community consultation (and engagement) | 47 | 53 | 53 | 52 | 50 |
| Advocacy (lobbying) | 45 | 48 | 50 | 49 | 53 |
| Making community decisions | 46 | 50 | 52 | 49 | 51 |
| Sealed local roads | 38 | 43 | 47 | 46 | 43 |
| Customer service | 63 | 70 | 70 | 68 | 64 |
| Overall council direction | 53 | 56 | 54 | 50 | 48 |
| Value for money | - | - | - | - | 45 |
| Service Area | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|
| Libraries | - | 71 | 74 | 74 | - |
| Appearance of public areas | 61 | 63 | 68 | 66 | 66 |
| Emergency and disaster management | - | 67 | 69 | 63 | 65 |
| Customer service | 63 | 70 | 70 | 68 | 64 |
| Family support services | - | 63 | 66 | 60 | 63 |
| Recreational facilities | 62 | 62 | 63 | 63 | 63 |
| Enforcement of local laws | - | - | - | 60 | 61 |
| Waste management | 65 | 65 | 61 | 56 | 58 |
| Community and cultural | - | 59 | 60 | 57 | 56 |
| Business support, community development and tourism | - | - | - | - | 55 |
| Business support and community development | - | 50 | 54 | 58 | 55 |
| Business support | - | - | - | - | - |
| Tourism development | - | 48 | 49 | 49 | - |
| Parking facilities | - | - | - | 55 | - |
| Environmental sustainability | - | 56 | 57 | 52 | 54 |
| Lobbying (advocacy) | 45 | 48 | 50 | 49 | 53 |
| Informing the community | 52 | 54 | 56 | 54 | 52 |
| Planning and building permits | - | 51 | 50 | 49 | 52 |
| Community decisions | 46 | 50 | 52 | 49 | 51 |
| Consultation and engagement | 47 | 53 | 53 | 52 | 50 |
| Planning for population growth | 44 | 50 | 47 | 48 | 49 |
| Local streets and footpaths | - | - | - | 47 | 45 |
| Slashing and weed control | - | 49 | 51 | 44 | 44 |
| Sealed roads | 38 | 43 | 47 | 46 | 43 |
| Unsealed roads | - | 41 | 43 | 41 | 39 |
Download Survey Results
- Mitchell Community Satisfaction Survey 2021 PDF (3.82Mb)
- Mitchell Community Satisfaction Survey 2020 PDF (7.58Mb)
- Mitchell Community Satisfaction Survey 2019 PDF (2.21Mb)
- Mitchell Community Satisfaction Survey 2018 PDF (4.49Mb)
- Mitchell Community Satisfaction Survey 2017 PDF (2.05Mb)
- Mitchell Community Satisfaction Survey 2016 PDF (1.48Mb)
This page was last updated on 14 July 2022.