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Community Satisfaction Survey

Name: SimpleGov
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Each year, Local Government Victoria (LGV) coordinates and auspices an annual Community Satisfaction Survey for Victorian councils. The results of core measures are included in Council’s Annual Report each year and on the State Government's Know Your Council website as part of the Local Government Performance Reporting Framework.

A telephone survey was conducted in February and March, with 400 Mitchell residents taking part from a range of age groups and locations.

We have provided a summary of our results below, and the full report is also available for download at the bottom of the page.

Core Measure	2016	2017	2018	2019
Overall performance	42	48	54	55
Community consultation (and engagement)	42	47	53	53
Advocacy (lobbying)	40	45	48	50
Making community decisions	41	46	50	52
Sealed local roads	37	38	43	47
Customer service	60	63	70	70
Overall council direction	37	53	56	54

Service Area	2016	2017	2018	2019
Customer service	60	63	70	70
Emergency and disaster management	-	-	67	69
Waste management	61	65	65	61
Family support services	-	-	63	66
Appearance of public areas	59	61	63	68
Recreational facilities	55	62	62	63
Community and cultural	-	-	59	60
Environmental sustainability	-	-	56	57
Informing the community	46	52	54	56
Consultation and engagement	42	47	53	53
Planning and building permits	-	-	51	50
Community decisions	41	46	50	53
Business and community development	-	-	50	54
Planning for population growth	39	44	50	47
Slashing and weed control	-	-	49	51
Tourism development	-	-	48	49
Lobbying (advocacy)	40	45	48	50
Unsealed roads	-	-	41	43

Download Survey Results

This page was last updated on 17 July 2019.

Community Satisfaction Survey

Download Survey Results

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