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Community Satisfaction Survey

Each year, Local Government Victoria (LGV) coordinates and auspices an annual Community Satisfaction Survey for Victorian councils. The results of core measures are included in Council’s Annual Report each year and on the State Government's Know Your Council website as part of the Local Government Performance Reporting Framework.

A telephone survey was conducted in February and March, with 400 Mitchell residents taking part from a range of age groups and locations.

We have provided a summary of our results below, and the full report is also available for download at the bottom of the page.

Core Measure2016201720182019
Overall performance42485455
Community consultation (and engagement)42475353
Advocacy (lobbying)40454850
Making community decisions41465052
Sealed local roads37384347
Customer service60637070
Overall council direction37535654
Service Area2016201720182019
Customer service60637070
Emergency and disaster management--6769
Waste management61656561
Family support services--6366
Appearance of public areas59616368
Recreational facilities55626263
Community and cultural--5960
Environmental sustainability--5657
Informing the community46525456
Consultation and engagement42475353
Planning and building permits--5150
Community decisions41465053
Business and community development--5054
Planning for population growth39445047
Slashing and weed control--4951
Tourism development--4849
Lobbying (advocacy)40454850
Unsealed roads--4143

Download Survey Results

This page was last updated on 17 July 2019.