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Community Satisfaction Survey

Each year, Local Government Victoria (LGV) coordinates and auspices an annual Community Satisfaction Survey for Victorian councils. The results of core measures are included in Council’s Annual Report each year and on the State Government's Know Your Council website as part of the Local Government Performance Reporting Framework.

A telephone survey was conducted in February and March, with 400 Mitchell residents taking part from a range of age groups and locations.

A number of new services were added to the 2018 survey. The results are included below.

Core Measure 2012 2013 2014 2015 2016 2017 2018
Overall performance 52 54 51 54 42 48 54
Community consultation (and engagement) 49 50 49 53 42 47 53
Advocacy (lobbying) 45 48 48 49 40 45 48
Making community decisions - - - 49 41 46 50
Sealed local roads - - - 43 37 38 43
Customer service 65 65 65 68 60 63 70
Overall council direction 47 51 50 55 37 53 56
Service Area 2012 2013 2014 2015 2016 2017 2018
Customer service 65 65 65 68 60 63 70
Emergency and disaster management - - - - - - 67
Waste management 69 65 66 64 61 65 65
Family support services - - - - - - 63
Appearance of public areas 62 60 62 63 59 61 63
Recreational facilities 59 57 57 60 55 62 62
Community and cultural - - - - - - 59
Environmental sustainability - - - - - - 56
Informing the community 51 50 55 56 46 52 54
Consultation and engagement 49 50 49 53 42 47 53
Planning and building permits - - - - - - 51
Community decisions - - - 49 41 46 50
Business and community development - - - - - - 50
Planning for population growth 47 51 45 50 39 44 50
Slashing and weed control - - - - - - 49
Tourism development - - - - - - 48
Lobbying (advocacy) 45 48 48 49 40 45 48
Unsealed roads - - - - - - 41
Local streets and footpaths - - - - - 38 -

Download Survey Results